Frequently asked questions?

Question: What are the check in and check out times?
Answer: Check in time 4pm / Check out time 10am (Off peak these times are more flexible)

Question: Do you have to bring your own bedding?
Answer: No, bedding and basic towels are provided.

Question: How well equipped are the Kitchens?
Answer: All our properties are Tourist Board Registered and have fully kitted out kitchens with all basic equipment. (If you are looking for something specific, please contact the office to confirm)

Question: What is included in the rental?
Answer: The rent includes bedding, basic towels, heating , electricity and Wifi (not in all properties)

Question: Are there any other additional payments, other than the deposit?
Answers: Yes, there is a booking fee of £14.99 (non refundable)

Question: Do you have to pay a breakage deposit?
Answers:  Yes, there is a breakage deposit required before keys can be handed out.
Breakage deposit costs are:
1-4 Family group £150
4-7 Family group £250
8+ Family group £350
If a party is made up of 3 or more unrelated guests the deposit will be £500

Question: How do you pay the breakage deposit?
Answer: Breakage deposit is taken by card over the phone. This is only a pending transaction and the money is not taken out of your account, unless a problem has been reported and we have to action it.

Question: How long does the pending transaction stay on my account?
Answer: This can vary depending on what bank you use. Normally it can last up to 14 days after your stay.

Question: How can i make a payment?
Answer: We can accept several methods of payment –
Credit card/Debit card payment over the phone – call 02870 832220
Online Bank transfer – contact us for further details
Paypal
Cheque – made payable to “Causeway Coast Rentals Ltd” – ONLY UK CHEQUES
Posted to –
1 Harbour Road
Portstewart
BT55 7AX

Question: How do I make a booking?
Answer: Bookings can be made by filling out the online booking form found in the link below,
http://causewaycoastrentals.co.uk/bookform/
Alternatively, you can also call the office on 02870 832220 to make a booking directly. (Though we will still require a booking form completed)

Question: What are your terms and conditions?
Answer:  Terms and Conditions can be found in the link: http://causewaycoastrentals.co.uk/terms-and-conditions/

Question: Where is your office located?
Answer: Our office is located on the Promenade of Portstewart Town Centre opposite the Harbour.
Address is: 1 Harbour Road
Portstewart
BT55 7AX

Question: What are the office opening hours?
Answer: The Office is opened Monday – Saturday 9-5.30pm (Seasonal Hours in the winter months, please contact the office for further information)

Question: Is there a minimum stay on any of the properties?
Answer: Yes, there is a minimum stay of 3 nights on all our properties. Call the office on 02870 832220 if you require less.

Question: Do your properties have Travel Cots/Highchairs?
Answer: Not all properties have them, please check on the individual property page for which ones that do and don’t have them. We also hire both travel cots and highchairs if you do require one, please call the office to arrange on 028 70832220.

Question:  If i have an emergency and the office is closed who do i contact?
Answer: We have an out of hours emergency number which is for emergency calls only, please call 07966321323. Any other queries that are not deemed an emergency please wait until the office is opened again and we will help you as soon as possible.

Question: What is deemed as an emergency call?
Answer: Any of the following issues with, Heating, electricity, oil, water that cannot wait until the office is opened again.  Please see terms and conditions for further details.