Frequently Asked Questions

Question: What are the check in and check out times?
Answer: Check in time 4pm / Check out time 10am (Off peak dates, check in/out times are more flexible)

Question: Do you have to bring your own bedding?
Answer: No, bedding and basic towels are provided. (One bath towel per guest)

Question: How well equipped are the Kitchens?
Answer: All our properties are Tourist Board Registered and have fully kitted out kitchens with all basic equipment. (If you are looking for something specific, please contact the office to confirm).

Question: What is included in the rental?
Answer: The rent includes bedding, basic towels, heating , electricity and Wi-Fi (not all properties have Wi-Fi)

Question: Are there any other additional payments, other than the deposit?
Answers: Yes, there is a booking fee of £29.99 (non refundable)

Question: Do you have to pay a breakage deposit?
Answers:  Yes, there is a breakage deposit required before keys can be handed out (Refundable after your stay)

Breakage deposit costs are:
1-4 Family group £150
4-7 Family group £250
8+ Family group £350
If a party is made up of 3 or more unrelated guests the deposit will be £500

Question: How do you pay the breakage deposit?
Answer: Breakage deposit is taken by card over the phone. This is only a pending transaction and the money is not taken out of your account, unless a problem has been reported and we have to capture it.

Question: How long does the pending transaction (breakage deposit) stay on my account?
Answer: This can vary depending on what bank you use. Normally it can last up to 14 days after your stay, however, please contact us to cancel it off our system on 02870 832220.

Question: How can I make a payment?
Answer: We can accept several methods of payment – All can be found on the ‘How to Pay’ tab under ‘Book Here’.

Question: How do I find a property?
Answer:  Use the search options to find your perfect Holiday Home

Question: Can I refine my search?
Answer:  Yes, you can click more search options to refine your search for things such as sea view, ground floor facilities, off street parking etc.

Question: How do I make a booking?
Answer: Bookings can be made by filling out the online booking form here
Alternatively, you can also call the office on 02870 832220 to make a booking directly. (New guests will still need to complete the online booking form and accept terms and conditions)

Question: Do you allow pets in your properties?
Answer:  We have specific pet friendly properties for you to choose from, check them out here

Question: Do you charge extra for pets?
Answer: No we do not charge anything extra for you bringing your pet with you.

Question: What are your terms and conditions?
Answer:  Terms and Conditions can be found in the link:

Question: Where is your office located?
Answer: Our office is located on the Promenade of Portstewart Town Centre opposite the Harbour.
Address is: 1 Harbour Road
BT55 7AX

Question: What are the office opening hours?
Answer: The Office is opened Monday – Saturday 9am-5pm (Saturday 9am-12.30pm off-peak) Closed for Lunch between 12.45 – 1.30pm (Seasonal Hours in the winter months, please contact the office for further information)

Question: Is there a minimum stay on any of the properties?
Answer: Yes, there is a minimum stay of 3 nights on most properties. If you require less please contact the office for more details 02870 832220

Question: How do you work out the rental rate for less than a week?
Answer: Go to the online booking form for the property you are looking for and put in your dates here, the price will then be recalculated for you.

Question: Do your properties have Travel Cots/Highchairs?
Answer: Not all properties have them, please check on the individual property page for information on what comes with the property.

Question: If I have an emergency and the office is closed, who do I contact?
Answer: We have an out of hours emergency number which is for emergency calls only, please call 07966321323.

Any other queries that are not deemed an emergency please wait until the office is opened again and we will help you as soon as possible.

Question: What is deemed as an emergency call?
Answer: Any of the following issues: Heating, electricity, oil, water that cannot wait until the office is opened again.  Please see terms and conditions for further details.

If you have anymore questions about any of our properties, please contact us on 028 7083 2220 or send us an email to